Customer Service: 888-557-3851
After many years of service we are discontinuing the One Step Ahead catalog and website.
As a sister company of One Step Ahead, Wards shares the same parenting solutions and handy helpers for raising your child.Read more about Montgomery Ward here and our mission to improve American homes and make life easier.
Questions About Orders or Payments
Contact Cutomer Service at
Frequently Asked Questions
Why is One Step Ahead closing?
For many years both One Step Ahead and sister company Montgomery Ward have sold unique One Step Ahead items on their websites. To better serve our customers, we are now offering our great line of One Step Ahead products exclusively at Wards. Employees who worked on the One Step Ahead brand can now devote their time to Montgomery Ward.
Do I have to pay my One Step Ahead bill?
Yes, you are still responsible for your One Step Ahead credit balance. Call Customer Service at 888-557-3851 to pay your bill.
Does Montgomery Ward offer the same products and tips as One Step Ahead?
Yes, and then some! You will still find parenting solutions and child-rearing essentials, along with 1000s of other exciting products to make life easier.
What if I am behind on a payment, can I still merge accounts or open a new Wards account?
If you are late on a payment for either account, we will still process your transfer request and work with you to get your payments up to date.
Where should I send my product returns for One Step Ahead?
Attn: Customer Returns
2000 Harrison Dr. Suite 100
Clinton, IA 52732-6676
What if I have more questions?
You can call customer service at 888-557-3851.